Regulations and Measures for Illegal and Abusive Domain Names

If a domain name is found to contain illegal or abusive information, Kenpai Technology will take measures such as suspension or shutdown in accordance with the "Kenpai Technology Domain Name Registration Agreement," "Rights and Responsibilities of Domain Name Registrants," "Cybersecurity Law," and "Internet Information Service Management Measures." Specific enforcement methods and classifications are as follows:

1. Types of Illegal and Abusive Domain Names

1.1 Pornographic, Vulgar, or Obscene Content

Direct exposure or description of human body parts; prohibited dissemination of pornographic texts, audio and movies, and websites promoting obscene pornography;

Links, images, text, live content, and video chats containing vulgar information;

Content that violates personal privacy, such as wardrobe malfunctions, voyeurism, or explicit leaks;

Illegal advertisements for sexual drugs or treatments for sexually transmitted diseases;

Content promoting violence, malicious insults, defamation, or humiliation of others.

2. Prohibited Items

Drugs, hallucinogens, botulinum toxin, stimulants, triazolam, knockout drugs, firearms, explosives, crossbows, atomic bomb-making information, exam cheating services, selling exam answers, fake certificates, fake invoices, counterfeit money, phone eavesdropping devices, invisible earphones, pinhole cameras, and other products prohibited by the state, including police or military equipment.

3. Sensitive Information

Information that violates the "Constitution of the People's Republic of China" and the "Decision of the Standing Committee of the National People's Congress on Safeguarding Internet Security," as well as the "Internet Information Service Management Measures" and other laws and regulations explicitly prohibiting the dissemination of various types of information. The nine categories of information prohibited by the "Internet Information Service Management Measures" include:

Content opposing the basic principles established by the Constitution.

Content endangering national security, leaking state secrets, undermining state power, or disrupting national unity.

Content damaging the honor and interests of the state.

Content inciting ethnic hatred, ethnic discrimination, or undermining ethnic unity.

Content undermining state religious policies, promoting cults, or spreading feudal superstitions.

Content spreading rumors, disrupting social order, or destabilizing society.

Content spreading obscenity, pornography, gambling, violence, murder, terrorism, or inciting crime.

Content insulting or defaming others, infringing on their legal rights.

Other content prohibited by law or administrative regulations. For example: malicious slander, attacks on national leaders, manufacturing or spreading rumors, leaking state secrets, etc.

4. Gambling and Fraud

Online gambling, phishing websites, and online fraud.

5. Domains Notified by Domain Registries or Higher Authorities

II. Sources of Illegal and Abusive Information

1. Internal self-inspection by the company

2. Ministry of Public Security and local public security bureaus' network monitoring departments

3. Ministry of Industry and Information Technology and provincial/municipal communications administrations

4. National Internet Emergency Response Center (CNCERT/CC)

5. China Anti-Phishing Website Alliance

6. 12321 Network Bad Information and Spam Reporting Center

7. China Internet Illegal and Unhealthy Information Reporting Center

8. Basic telecommunications operators and company-operated data centers

9. China Internet Network Information Center (CNNIC)

10. Customer/rights holder reports or complaints

11. Domestic and international cybersecurity institution complaints

III. Kenpai Technology's Handling Methods for Illegal and Abusive Content

Based on the source and severity of illegal information, the handling methods are as follows:

1. Through self-inspection or receiving reports/complaints from customers/rights holders, we will notify the domain owner and account holder via email to remove illegal content within a specified time frame and rectify or shut down the website. If no corrective actions or responses are received within the specified time, we will suspend the domain/website service.

2. Upon notification from higher authorities requiring immediate removal of illegal information or suspension of domain resolution, we will directly comply with the requirements and suspend the domain/website service. We will inform users about unlocking options when they inquire.

3. For domains notified by higher authorities or registries to be suspended or restricted from transfer, we will suspend resolution and restrict domain transfers, trading, push, and ownership changes.

4. For clearly abusive domains involving gambling, phishing, fraud, or malicious defamation without timely response, Kenpai Technology reserves the right to directly suspend the domain to prevent malicious impact. Note: To ensure you receive notification emails promptly, please add abuse@kenpai.net and webmail@kenpai.cn to your email whitelist and ensure your contact information is accurate. Failure to receive emails due to incorrect contact information or email issues is the user's responsibility.

IV. Tracking of Domain/Website Violation Reports

After processing violation reports, we will notify the complainant via email or phone for verification. Once confirmed, we will close the complaint and place the domain on a pending review list to await further review.

V. Methods for Reinstating Suspended Domain/Website Services

Based on the source and severity of the violation notice, the specific methods for reinstatement are as follows. You can also submit a ticket to contact the domain specialist for verification and consultation:

1. Methods for reinstating services suspended due to self-inspection, customer/rights holder reports, or complaints.

① Completely remove illegal content as required and strengthen website security management.

② Submit a ticket or reply to the email requesting service reinstatement, committing not to use the domain for malicious infringement, abuse, or illegal activities, and acknowledging that if another verified complaint occurs, Kenpai Technology has the right to permanently suspend the domain. Kenpai Technology will process the application within 1 working day and restore DNS resolution after reviewing and confirming there are no issues.

2. Methods for reinstating domains suspended by higher authorities

If the shutdown and suspension instructions come from government authorities, the domain/website must receive explicit permission from the issuing authority before it can be restored/reactivated.

VI. Methods for Unlocking Domains Suspended by Domain Registries

1. xyz domains

Visit https://www.virustotal.com/zh-cn to check for abuse.

Registry unlock request address: https://gen.xyz/account/submitticket.php?action=unsuspend

Common abuse monitoring organizations:

https://www.virustotal.com/#/home/upload

http://www.surbl.org/surbl-analysis

https://admin.uribl.com/

https://www.spamhaus.org/lookup/

After removing the domain from blacklists on these monitoring sites, contact the registry at xyzabuse@gen.xyz to apply for unlocking.

2. CN domains

CNNIC help for unlocking domains locked due to misuse (only for cn/China suffixes): https://www.kenpai.net/cms/19500/

3. club domains

Read the acceptable use policy of the club registry at http://www.nic.club/terms, pages 22-23.

The owner should send an email stating that they have read and accepted the club registry's policy and commit to using the domain in compliance with the acceptable use policy. Contact email: francis@get.club

4. top domains

① Fill out the "top domain misuse appeal form" as required, sign/seal it, and take a photo.

② Provide identification documents of the appellant.

③ If there are too many domains to fit on the form, attach them as a separate file and note in the appeal: "See attached domain list."

After completing the above, send the materials to: abuse@nic.top and service@nic.top

5. Radix registry (see attachment)

If the domain is suspected of misuse and has been put on hold by the registry, and you believe there is no misuse or want to apply for removal of the hold, please send an email from the domain owner's email address to abuse@radixregistry.com for consultation.

6. icu domains

If the domain is suspected of misuse and has been put on hold by the registry, and you want to apply for removal of the hold, please send an email from the domain owner's email address to abuse@nic.icu for consultation.

VII. Frequently Asked Questions (FAQ)

Q: My domain/website was ordered to stop service by the authorities. I have submitted an application for service resumption, but why hasn't it been restored/reactivated?

A: The service resumption of domains/websites ordered to stop by relevant authorities requires explicit permission from the issuing authority before we can restore/reactivate the service. Kenpai Technology cannot privately restore/reactivate your domain/website service without receiving the service resumption notification from the authorities. Please contact the higher-level government department to apply for service resumption.

Q: Why did my domain/website service stop without me receiving any notification?

A: Normally, we notify via email. If you did not receive the notification, please check if your contact email is correct and whether you have added Kenpai Technology's email addresses to your whitelist. For serious cases or domains requiring immediate shutdown as per higher-level notifications, we need to handle it directly.

Q: I was scammed, and the scam website used domain/website services provided by Kenpai Technology. What should I do?

A: Kenpai Technology is only a domain registration service provider, and the website content is operated by users. We recommend reporting to the police with relevant materials: copy of business license, ID card of the legal representative, proof of identity of the legal representative, letter of introduction, and ID card copy of the reporter (specific details should be consulted with the police). You can also report to higher-level authorities.

Illegal and unhealthy information reporting center: http://net.china.cn/

12321 Network Bad Information and Spam Reporting Center: http://www.12321.cn//

National Internet Emergency Response Center Cybersecurity Reporting Center: http://www.cert.org.cn/

China Anti-Phishing Website Alliance Center: http://www.apac.cn/

Ministry of Public Security Information Network Security Alarm Website: http://www.cyberpolice.cn/wfjb/

China Anti-Pornography and Illegal Publications Website: http://www.shdf.gov.cn/

China Anti-Phishing Website Alliance Center: http://www.apac.cn/

VIII. Kenpai Technology Complaint and Contact Information

Domain abuse complaint method: https://www.kenpai.net/en/report.html

Customer service contact: Ticket https://www.kenpai.net/console/serve/workOrder

Email: abuse@kenpai.net